ServiceWorks connects parts ordering, purchase orders, receiving, returns, job status changes and customer communication—so the entire parts workflow happens without leaving the system.
Why integrated purchase orders matter
In a disconnected system, the office has to order the part, update the job, remember when the part arrives, change the status again, contact the customer and then tell dispatch to schedule the return visit. ServiceWorks connects those steps so the purchase order becomes part of the job workflow instead of a separate back-office process.
Stop entering the same part, PO and job information across multiple systems.
Let parts activity move the job through the correct operational status.
Office, dispatch and technicians can see where the part and job stand.
Reduce the number of calls, notes and reminders required to keep parts jobs moving.
Integrated parts workflow
The technician or office determines the part needed for the job.
Order directly from an integrated distributor inside ServiceWorks.
The job automatically moves to Waiting on Parts once the order is placed.
Receive the ordered parts directly inside ServiceWorks.
Once parts are received, the job automatically moves to Ready to Be Rescheduled.
Distributor integrations
ServiceWorks connects with major parts distributors so users can keep purchasing activity inside the same system used to manage jobs, inventory and technicians.
Purchase order receiving
Receiving is not just an inventory event. In ServiceWorks, receiving the part can also advance the service workflow. When the required parts arrive, the job can automatically move out of Waiting on Parts and into Ready to Be Rescheduled.
Receive ordered items while preserving purchase-order history.
Move received parts into the appropriate inventory workflow.
Automatically advance the job when the required parts are received.
Surface the job to the team as ready to be rescheduled.
Parts that are incorrect, unused or need to go back to the distributor can be handled through a return PO workflow without losing the connection between the purchase, part and service job.
PO returns
A complete purchasing workflow should not end when the part arrives. ServiceWorks also supports return PO activity so the team can manage exceptions without breaking the purchasing trail.
Customer communication
Receiving the part is an important customer event. ServiceWorks can trigger customer communication when the parts arrive so the customer knows the repair can move forward and can call to schedule the return visit.
The parts needed for your service have been received. Please contact us to schedule your return appointment.
SWOpsCenter mobile parts workflow
Parts work does not have to be desktop-only. SWOpsCenter can support mobile ordering and receiving workflows, helping technicians and mobile staff keep purchasing activity connected to the job wherever the work is happening.
Explore SWOpsCenterPurchase order software FAQ
ServiceWorks supports integrated parts workflows with distributors including Marcone, Encompass, Reliable and Sundberg.
Yes. Integrated distributor ordering allows purchasing activity to stay within the ServiceWorks workflow.
When parts are ordered, ServiceWorks can automatically move the job to Waiting on Parts.
Once the required parts are received, the job can automatically move to Ready to Be Rescheduled.
Yes. Customer communication can be triggered when parts are received so the customer knows the repair can move forward and can call to schedule the return visit.
Yes. Return PO workflows can be managed inside ServiceWorks so returns stay connected to purchasing and inventory records.
See how ServiceWorks connects parts distributors, purchase orders, receiving, returns, job status automation, dispatch readiness and customer communication.
See the Integrated PO Workflow