Send detailed appointment, service and completion communications directly to the customer’s inbox.
ServiceWorks keeps customers informed before, during and after every service appointment with automated appointment reminders, technician en-route alerts, trip and job completion notifications, email, SMS and robocalls.
Field service customer communication software
Customers want to know when their appointment is scheduled, when the technician is on the way, what happened during the visit and what comes next. ServiceWorks automates those updates using the job events already happening in your operation, helping the office communicate consistently without sending every message manually.
Automated notification triggers
ServiceWorks can trigger notifications from the operational events already happening inside your workflow. That means customers, technicians and office staff can receive the right communication when a job is created, rescheduled, at risk, en route, completed or otherwise needs attention.
Keep customers informed from the moment service is booked through technician arrival and completion.
Support customer self-service, booking and broader outbound communication with automated templates.
Keep dispatchers, professionals and administrators informed when operational action is needed.
Multiple communication channels
Send detailed appointment, service and completion communications directly to the customer’s inbox.
Deliver concise appointment reminders, technician updates and service notifications directly by text.
Use automated voice calls when phone communication is the better way to reach a customer or confirm an appointment.
Event-driven communication
ServiceWorks notification templates can be tied to specific business events so communication happens consistently without someone having to remember to send every email, text or automated call.
Communication features
Automatically remind customers about upcoming service appointments.
Tell customers when the technician is on the way and reduce arrival uncertainty.
Keep customers informed when the technician’s visit reaches completion.
Send the appropriate completion communication automatically when the service job is finished.
Let job and trip status changes trigger communication instead of relying on manual office processes.
Build a repeatable communication experience across your entire service operation.
Why automate communication
Proactive updates reduce the need for customers to call for basic appointment information.
Let automation handle repetitive communication events.
Customers know what is happening before, during and after the service visit.
Deliver the same communication standards across the whole team.
Notification template library
ServiceWorks includes notification templates for customer-facing, technician-facing and administrative events. Your team can build a communication strategy around the specific events that matter to your workflow.
Customer communication FAQ
Yes. ServiceWorks can automate customer appointment reminders so customers receive important service information before the visit.
Yes. En-route notifications can keep customers informed when the technician begins traveling to the appointment.
Yes. Customer communication can be triggered when the job reaches completion.
ServiceWorks supports customer communication through email, SMS text messaging and automated robocalls.
Yes. Communication workflows can be tied to operational events such as appointment scheduling, en-route status, trip completion and job completion.
See how ServiceWorks automates appointment reminders, technician updates and completion communication across email, SMS and robocalls.
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